Start return

You can find all guidelines for a successful return here .

RETURNS FOR ORDERS FROM GERMANY:

1st Create HERE is your return label via DHL.

2. Please pack the item carefully in an additional box and attach the shipping label to the outer box. Please note that returns that are not sent in an additional box will unfortunately be refused.

3. Send the package via DHL.

4th Once the item has arrived and been inspected, you will immediately receive a refund of the purchase amount.

For more information, see here .

RETURN FOR ORDERS FROM ABROAD (not Germany):

1st Create a return label with a shipping service provider of your choice. Enter the following address as the return address:

Jakob Hanke
Schulzstr. 2D
85579 Neubiberg
Germany

2. Please pack the item carefully in an additional box and attach the shipping label to the outer box. Please note that returns that are not sent in an additional box will unfortunately be refused.

3. Send the package.

4th Once the item has arrived and been inspected, you will immediately receive a refund of the purchase amount.

For more information, see here .